I have a pair of craftsman vice grips big ones 45607 , they broke , want to exchange em store no longer has that item, could not get a credit ore smaller exchange , just a number to call . went back home , called craftsman, they new nothing on that number , told me to go back to sears and get a store credit, i asked how much would the credit be for , she doesn't know , i thought before i waste gas again i will call, called the store and got the same guy at the counter , he couldn't help me .
asked for store manager , phone ran off the hook till i got hanged up on , next step to to sears at night and when they r closed send them threw their window .
, but 1st get rid of the finger prints . dennis in mebane nc
Reason of review: Poor customer service.