139 views
New Reviewer
0 comments

This item was purchased from Sears in Hayward California on April 27, 2019. On Thursday, August 22, 2019 (NOT QUITE 4 MONTHS LATER!!!) I attempted to purchase new blades for the planer.

I was told by the salesman at Sears the day of the purchase that I would be able to purchase new blades via the telephone or online at anytime.

To my extreme anger I was told on the telephone by a representative that this item was discontinued and parts were no longer available. I got the same findings from both the Sears and Craftsman parts websites.

On this date - Friday August 23, 2019, I went back to my local Sears in Hayward California and they still have the same exact planer on the sales floor for purchase.

How can you continue to sell wood working items to customers knowing that these items are discontinued and parts are no longer available???

This is MORALLY WRONG!!!!!!!!!!

I would like answers.

Dennis Lopez

19546 Center Street

Castro Valley, CA 94546

(510) 581-****

denkat19546@#aol.com

Reason of review: Poor customer service.

Monetary Loss: $350.

Preferred solution: Full refund.

Craftsman Cons: Parts not available.

Location: Castro Valley, California

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Craftsman Reviews

  1. 264 reviews
  2. 102 reviews
  3. 41 reviews
  4. 29 reviews
  5. 42 reviews
Craftsman reviews