Craftsman Reviews

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Damaged door due to faulty tool

Craftsman - Damaged door due to faulty tool
Craftsman - Damaged door due to faulty tool
Update by user Jan 13, 2021

Update.A customer service rep told me to go pound sand not in such words. His name is Francis.this rep was nasty and disrespectful,its sad craftsman hires such employees.

Original review updated by user Jan 13, 2021
Door installation tool was bad, it caused the cutter to jump and damaged the door. Tried telling them they need to replace the door but CS keeps talking about replacing the tool?? Cant get the issues across, they need to replace the door due to the faulty product! Update. A customer service rep told me to go pound sand not in such words. His name is Francis.

User's recommendation: Buy other then craftsman door install kit.

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ID
#2336275 Review #2336275 is a subjective opinion of poster.
Location
Salisbury, North Carolina
Pros
  • Warranty and pricing
  • U get what you pay for
  • Price
Cons
  • Horrible customer servive
Loss
$107
Preferred solution
Door replaced
New Reviewer

Canr get trimmer to start

Never helped me with my problem, connected me with warrenty. There is no warranty on this trimmer. Not happy at all

User's recommendation: Connect me with the department i need to help me solve 5he problems. And get trimmer started.

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ID
#2988677 Review #2988677 is a subjective opinion of poster.
Loss
$24
Preferred solution
Just need tech support to get trimmer running.

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New Reviewer

I have a 42” riding mower that won’t work

My 42 riding mower isnt working and I wont to replace it and I have been trying to get in contact with the company and Im not getting anywhere.
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1 comment
#2076492

When and where did you purchase it at?

ID
#2963169 Review #2963169 is a subjective opinion of poster.
Pros
  • Quality material
  • Affordable
Cons
  • Poor packaging control
Loss
$400
Preferred solution
Full refund

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New Reviewer

Pressure washer doesn't work

Craftsman - Pressure washer doesn't work
I purchased this pressure washer in Hemet California and now I know longer works does not have enough pressure
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ID
#2954574 Review #2954574 is a subjective opinion of poster.
Preferred solution
New Pressure washer

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New Reviewer

Defective equipment

Original review updated by user Oct 07, 2021
Second Craftsman power washer I've purchased within 1 year and both are peices of crap. It's ridiculous. The last one used two times. It's seized and has gas pouring out of oil fills and carburetor Now I got to waste my time for them to tell. me it's a peice of crap. Best part of this *** show, the shop can't take it in for 5 weeks...

User's recommendation: Don't buy Craftsman power washer.

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ID
#2946849 Review #2946849 is a subjective opinion of poster.
Location
Dover, New Hampshire
Pros
  • Stick with hand tools
Cons
  • Warranty
Loss
$150
Preferred solution
Full refund
New Reviewer

I trying to make order

They gave me a phone number to call that manufactured my craftsman push mower. However the number would not connect.
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ID
#2943171 Review #2943171 is a subjective opinion of poster.
Preferred solution
Phone number that works. 0

Lack of customer service support

I live in southern NJ and purchased my Craftsman trimmer approximately 5 miles from my home. Craftsman customer service thought it would be a good idea to have me travel to Delaware to have a repair completed under warranty. The female I spoke with was far from friendly and her suggestion was ridiculous. Side note, the trimmer was recently purchased and April. I remember the days when Craftsman stood behind their products.

User's recommendation: Don’t buy Craftsman products.

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ID
#2913782 Review #2913782 is a subjective opinion of poster.
Location
Cape May, New Jersey

Tractor riding lawn mower

Can't never get someone to get my tractor registered for my warranty. Tried it online and can't do it either.
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ID
#2896980 Review #2896980 is a subjective opinion of poster.
Location
York, Pennsylvania
New Reviewer

My wet/dry vac will not turn on

My wet/dry vac will not turn on and I cannot get hold of anyone to help me and craftsman isSupposed to be lifetime Warrenty
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ID
#2892737 Review #2892737 is a subjective opinion of poster.
Location
Wichita, Kansas
Loss
$65
Preferred solution
Let the company propose a solution
New Reviewer

Defective product

The steering sprocket and bar are stripped out mower will not turn. My wife purchased from lowes in March of 2021. Not even a year old and already have problems with it.
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ID
#2885577 Review #2885577 is a subjective opinion of poster.
Loss
$1500
Preferred solution
repair
New Reviewer

Issue with a garage door opener

Endless loop of numbers and extensions. Finally reached someone overseas and they said to call the number I just called. TERRIBLE customer service!

User's recommendation: Don’t buy Craftsman.

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ID
#2882913 Review #2882913 is a subjective opinion of poster.
Location
Asheboro, North Carolina
Preferred solution
Let the company propose a solution
New Reviewer

Bad charger for drill

Used it 4 times in 3 and half years plugged it in and it shorted out no longer works had to buy new one 59$ for something that should of lasted for years and years! Tried to get ahold of someone didn't happen so I said screw it , have no receipt so no warranty!

User's recommendation: Buyer beware.

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ID
#2873184 Review #2873184 is a subjective opinion of poster.
Loss
$59
Preferred solution
Replacement

Smart lock app

Still cant communicate with smart lock toolbox after replacing the batteries and I no longer have the phone used to set the smart lock toolbox
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ID
#2873007 Review #2873007 is a subjective opinion of poster.
Location
Dallas, Texas

Lawnmower won't start

When I pulled the string to start itsn getting any fire to the ignition,,. It has plenty of gas &;;;;; oil

User's recommendation: Not for sure.

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ID
#2869821 Review #2869821 is a subjective opinion of poster.
Location
Fort Smith, Arkansas

Broken lock on toolbox

Nothing else has happened.im no closer finding a lock. I get emails saying it was resolved but it hasn't by any means
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ID
#2864729 Review #2864729 is a subjective opinion of poster.
Location
Zwingle, Iowa
New Reviewer

Very dissatisfied with this product

I purchased a craftsman 7.0amp 3inchx21 inch belt sander as recommended by the Lowes salesman. I required it to sand old paint off our deck. I went through 6 belts quickly. I made sure I prepped the deck prior to sanding. Followed instructions and even looked at a video on u tube. Saw similar complaints about this product in customer reviews. Very disappointed in this sander. Unfortunately I had to repaint deck without finishing the prep. Wondering if you compensate customers that are disappointed in your product

User's recommendation: It doesn’t work on the project I purchased it for.

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ID
#2850197 Review #2850197 is a subjective opinion of poster.
Pros
  • Value for price
Loss
$95
Preferred solution
Full refund

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