Craftsman

M220 140-cc 21 - In Self-Propelled Gas Push Lawn Mower with Briggs & Stratton 140 cc Engine
I purchased this mower NEW, online through my local Ace Hardware store in mid-May 2025 for $400. It worked great ONE TIME.

The next time I went to mow in June, it would NOT START. I had my car-guy neighbor look at it and he determined it wasnt getting gas to the engine. I took it back to the Ace Hardware store and spoke to a manager there. The next day, after his repair guy looked at it, he called me to say that the engine is not getting gas (just as my neighbor said), but since they are not an authorized Craftsman repair center, his guy couldnt try to fix it.

He also said that since I bought it online, he couldnt simply give me my money back or exchange it. I would have to take it to an authorized Craftsman repair center about 30 miles away. So now in mid-June, my grass needs mowing badly! After an hour on the phone with Craftsman, I was able to get a CASE NUMBER as the authorized repair center would not do warranty work without a dated bill of sale and proof of product registration.

After I got the mower to the authorized repair center, they told me that it would be one and a half to two weeks before they could get to it. They also mentioned that they make like ten cents on the dollar to do these warranty jobs, so they really are not too worried about my lawn getting cut. Now it is July 1, and I AM STILL WITHOUT A MOWER. In the meantime, I have borrowed a lawn mower from a very kind coworker so I wont get fined by my homeowners association for failure to keep my lawn in shape.

Here is my biggest concern: if it worked once and then stopped working, when they fix it, will it just work once again and stop working again? My suggestion: DO NOT BUY THIS PRODUCT!

WHAT A HASSLE THIS HAS BEEN. I used to believe in Craftsman products, but this experience has definitely changed my mind.

m220 140-cc 21 - in self-propelled gas push lawn mower with briggs & stratton 140 cc engine

i purchased this mower new, online through my local ace hardware store in mid-may 2025 for $400. it worked great one time.

the next time i went to mow in june, it would not start. i had my car-guy neighbor look at it and he determined it wasn't getting gas to the engine. i took it back to the ace hardware store and spoke to a manager there. the next day, after his repair guy looked at it, he called me to say that the engine is not getting gas (just as my neighbor said), but since they are not an authorized craftsman repair center, his guy couldn't try to fix it.

he also said that since i bought it online, he couldn't simply give me my money back or exchange it. i would have to take it to an authorized craftsman repair center about 30 miles away. so now in mid-june, my grass needs mowing badly! after an hour on the phone with craftsman, i was able to get a case number as the authorized repair center would not do warranty work without a dated bill of sale and proof of product registration.

after i got the mower to the authorized repair center, they told me that it would be one and a half to two weeks before they could get to it. they also mentioned that they make like ten cents on the dollar to do these warranty jobs, so they really are not too worried about my lawn getting cut. now it is july 1, and i am still without a mower. in the meantime, i have borrowed a lawn mower from a very kind coworker so i won't get fined by my homeowners association for failure to keep my lawn in shape.

here is my biggest concern: if it worked once and then stopped working, when they fix it, will it just work once again and stop working again? my suggestion: do not buy this product!

what a hassle this has been. i used to believe in craftsman products, but this experience has definitely changed my mind.

I purchased a Craftsman chainsaw, gas-powered, at Lowe's in Derby, KS, on June 13, 2025. I have my receipt, but Lowe's told me they only have a 48-hour return policy on gas-powered equipment.

I contacted Craftsman, and they told me yes, it's under a 2-year warranty, but I have to take it to an in-network service repair company. The closest one to me is 2 hours away in Topeka, KS, and I can't go that far; I have to use a borrowed car. This place tells me I have to pay $60 just for them to look at it to see if it is a manufacturing defect. I mixed the oil that came with it to the proper ratio of gas as directed, used the saw one time, and now it won't work.

I just paid $250 less than a month ago and have been dealing with Craftsman since the middle of June 2025. I can't afford an additional $60 or drive 2 hours to have it looked at. I'm not asking for my money back; I just want a saw that works.

I've done all the troubleshooting and talked to about 6 different support people only to be told the same thing, plus a couple of people from Lowe's. This experience has taught me not to buy from Craftsman or Lowe's ever again.

Have a craftsman 4500 riding mower. Need a replacement blade belt.

Mower reads 46 on discharge chute yet on id plate states 42. Wish to verify which one is correct to insure correct part ordered. AI was absolutely no help as it couldnt understand situation.

Was told to go to web site to order part , once again unsure of what part to order 46 or 42. I believe a human could assist and answer questions to ensure correct part.

Called part line and have been listening to some elevator music for 28 min at this time and still no answer.

My suggestion would be to get rid of AI altogether as humans have the ability to understand difficult issues as in my case.

Have been using craftsman tools since I was a child ( am 70 now)and hate the thought of changing tool brand due to lack of customer service but this is ridiculous.

Could always order from Amazon and get part for less but am trying to stay loyal to craftsman but after this I am rethinking my loyalty and considering switching tool manufactures.

I have old Craftsman tools from the 60s to the present. Lowe's said the tool can only be replaced with the same part number.

Craftsman changed part numbers on most of my tools. They told me to call Craftsman customer service. They were pretty good at first. I sent about 20 broken tools in because I have so many tools.

Now they want me to take my tools 150 miles away to a service center to prove I own them. I sent them an email telling them I'm not driving 150 miles one way to have my tools replaced. The email I got back said they need proof of why I want them replaced. I'm pissed.

Every tool I own is Craftsman.

I used my tools as collateral on my truck loan; they were appraised for $10,058.00 in 2000. I never had a problem with Sears for replacement.