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Craftsman review: Poor chute and handle lock design.

1.0
Details
The M310 is an awful product. After 2 or 3 uses, the hinge pin slid out, causing the chute cover to not work correctly. The adjustable handle lock comes unlocked repeatedly. I'll never buy another Craftsman mower. Poor engineering!
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Most Helpful
Review
#1700997 Review #1700997 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Craftsman review in Gloucester, Virginia: Don't buy.

After returning Craftsman tools that I bought from Lowes and from Sears 30 years ago. They wouldn't even replace what they sold. I have made over a dozen phone calls an several emails and am no closer to get replacements. Shame on Sears for not following through with their lifetime warrantee on there Craftsman hand tools. Don't waste your time buying Craftsman for their warrantee as it's worthless. Gone are the days of retailers doing right by there customers. Thanks for the good years. But I don't see myself being a faithfull customer any longer with this type of treatment. Sidney Cullison
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Review
#1707237 Review #1707237 is a subjective opinion of poster.

Craftsman review in Lewis Center, Ohio: Vacuum quit working

Was using Vac when a puff of smoke came out of the top of Vac and it quit working . Bought the Vac on 06-25-2019 From Garfield ace hardware store phone # 216-662-8719. order #552 with my Discovery card - Host reference # 885500 .
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Review
#1694450 Review #1694450 is a subjective opinion of poster.

Craftsman review: Can't find parts for my ratchet wrench

1.0
Details
after several hours attempting to try to replace my ratchet Craftsman ratchet wrench or by parts which is a joke now I would not buy them so I ended up buying gearwrench. Sincerely James Selvey.
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Review
#1666189 Review #1666189 is a subjective opinion of poster.
Product
Craftsman Industrial Tool Kit
Cons
  • Parts not available
  • Do not buy craftsman
  • Terrible customer service and lack of response
Reason of review
Poor customer service
Loss
$35
Preferred solution
To return my half inch ratchet wrench

Craftsman review: Need part

Pancake air compressor model 15215 need belt
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Review
#1648343 Review #1648343 is a subjective opinion of poster.

Craftsman review in Willard, Ohio: Upset

2.5
Details
I bought a craftsman cordless 40volt weed trimmer from ACE Hardware and it is only 6 months old and doesn't work! Can anyone help?
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Review
#1647302 Review #1647302 is a subjective opinion of poster.

Craftsman review: You service is really bad...the customer service sucks

1.0
Details
i have been on the phone for 2 hours 37 min trying to get tools repaired or where to go to get them repaired still waiting
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Review
#1638260 Review #1638260 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
This item was purchased from Sears in Hayward California on April 27, 2019. On Thursday, August 22, 2019 (NOT QUITE 4 MONTHS LATER!!!) I attempted to purchase new blades for the planer. I was told by the salesman at Sears the day of the purchase that I would be able to...
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Review
#1633651 Review #1633651 is a subjective opinion of poster.
Product
Craftsman 12433383 Planer
Cons
  • Parts not available
Reason of review
Poor customer service
Loss
$350
Preferred solution
Full refund

Craftsman review: Series 725 is rife with defects - BEWARE DO NOT BUY

2.3
Details
Purchased three === yes 3 (returned each one for defects) to Sears and one even after they "repaired" it. It has a defective ignition and fuel system as explained "off handed" by the Sears sales rep. ALL sales have been returned to this store or in for repair. After spending $300 on this piece of junk that sits in my garage, i am once again going to rebuild it myself to get it to work. In the mean time a $89 Chinese mower from Menard's has totally come through...one pull start every single time. DO NOT BUY CRAFTSMAN JUNK --- not the same CRAFTSMAN of the past. This 725 series is a known lemon.
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Review
#1632875 Review #1632875 is a subjective opinion of poster.
Cons
  • Inherent quality issues with fuel and ignition system
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Craftsman Mower

Craftsman review in Titusville, Florida: Lawnmower lemon

2.0
Details
We bought a Craftsman tractor 20390 in 7/15 and had a warranty on it., We had service 4 times in 3 years, wheel fell off, 2 times, gears won't shift, and now the wheel shaft broke off completely. No one notified me that our warranty expired and now we sit with a tractor that you can't move because the axle is broken. Very pissed at this point. We got a lemon.
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Review
#1622754 Review #1622754 is a subjective opinion of poster.
Product
Craftsman Lawn Tractor
Pros
  • Warranty plan
Cons
  • Steering was horrible to turn and drive
Reason of review
Damaged or defective
Loss
$1749
Preferred solution
Let the company propose a solution

Contact Craftsman Customer Service

Website:
Mailing Address:
701 E. Joppa Road, Mail Stop No. TW230
Towson, Maryland 21286
United States
Phone:
(888) 331-4569
All Craftsman Contacts

Craftsman Products and Services Reviews

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Latest Question

Craftsman Questions
1.0
Details
Two customer support people said they would send me a wiring diagram for my 917 273061 mower, did not send it. I will make sure I don't recommend Sears mowers or other yard equipment sold by Sears t5o anyone. I will not repair any more craftsman equipment. Don Wyles
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1 comment
Machele
#1715876

Do a web search for "sears 917 273061 mower wiring diagram" and you will find sites to help you. I clicked on one that said "owners manual" and on page 35, as I recall is the wiring diagram.

The easiest way to find something like you want or how to fix or repair something is to do a web search and the odds are someone else has had the same problem or question. Good luck, but next time you need a lawn mower, best to just buy a John Deere from your local dealer---not from a big box store.

Review
#1586080 Review #1586080 is a subjective opinion of poster.
Product
Delta Faucet 9178-Rb-Dst Faucet