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I bought a Craftsman electric pressure washer about a month ago that had a damaged part. After calling the number provided in the user manual (at least 10 times thus far - still not resolved) I ran into everything from "no one available to take my call" without another option, to actually reaching someone who claimed they didn't have that model # "in their system" (I was holding the manual, the # was correct" to being transferred to Stanley Tools (who doesn't make this item) who never picked up.
I've spent over 8 hrs on hold, calling different numbers, etc. Online contact has received no response whatsoever.
One might think they were dealing with a league of *** except this is intentional and typical of struggling companies (or those with massive market share) to keep refunds/returns down. Most people would simply give up. I consider this a new hobby.
I'm going to simply return the item or maybe dispute the charge w my cc company. I bet they contact me then.
User's recommendation: Avoid at all costs.
Preferred solution: Let the company propose a solution.
Craftsman Pros: Price.
Craftsman Cons: Customer service.