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Update by user Jun 22, 2021

Email Sent to the company Waterloo ;;;; Case # 1345**** Thank you for your response and calls However My problem still exists so this leaves me no other option than to borrow a hammer and chisel to get my tools out and I will be returning all $600 in tools I have purchased from Craftsman at Lowes

Update by user Jun 22, 2021

After 3 calls to Craftsman customer service only to have them transfer me to Waterloo Co. for a solution I'm still at Negative

Original review posted by user Jun 22, 2021

I purchased a tool chest from Lowes and once I placed my tools in it the drawers won't unlock, Lowes customer service was no help AT ALL

Location: Woodstock, Georgia

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I purchased a craftsman rolling toolbox, once I placed my tools in it the lock won't unlock and I lost a $425 repair job on a vehicle, I am beyond PISSED

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