Contact Information

Craftsman Phone Numbers

Toll-Free Number:

  • (888) 331-4569

Customer Service:

  • (888) 331-4569
  • (410) 716-3900
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Craftsman Email:

Corporate Office Address:

Stanley Black & Decker, Inc.
701 E. Joppa Road, Mail Stop No. TW230
Towson, Maryland 21286
United States

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Summary of Craftsman Customer Service Calls

03:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Craftsman to Ask about:

Product/ Service Question:

  • “Vacuum quit working” , Review # 1694450
  • “Pressure washer not working cord won't pull”
  • “Broken tools”

Request for Information Question:

  • “Snowblower question”

Return/ Replace Question:

  • “Replacement ratchet”

Other Question:

  • “Need part”
  • “Craftsman box cutter”
  • “Looking product”

Craftsman Rating Stats

2.3 out of 5 stars
based on 29 reviews
See all 61 reviews

Rating trend


Craftsman Warranty
At CRAFTSMAN, Company's engineers are constantly introducing new tools and equipment to help The User of Website build pride in The User's projects and work. All of these new tools offer the same market leading warranty coverage as The User of Website have come to expect, and Craftsman will continue to stand behind every CRAFTSMAN tool that was ever made. Should The User of company services have a product that requires repair or replacement under warranty, simply return the product to the original place of purchase for repair or replacement. If the product fails to perform for any reason, Website will replace it. No proof of purchase required. Certain Exclusions: Warranty does not cover expendable parts which can wear from normal use (i.e. Note: If this product needs recalibration within ninety (90) days from the date of purchase, it will be recalibrated free of charge.
To read more:
Craftsman Terms of Service
All software used on this site is Craftsman's' property or the property of Company's service provider or its suppliers and protected by United States and international copyright laws. These Marks and all associated logos or images are registered and/or common law trademarks and are protected by U.S. and international laws and treaties. No license to the use of such Marks is granted to The User of company services under these Terms or by The Client's use of this Site. The Client's misuse of the Marks displayed on this Site is strictly prohibited. No right, title or interest in Company's Materials is conveyed to The Client of Craftsman The Customer may not download (other than page caching) or modify this Site, or any portion of it, except with Craftsman's' express written consent. This license does not include any resale or commercial use of this Site or its Materials; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its Materials; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
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Top Craftsman Services

Customer Care

Top Craftsman Products

Lawn Mower, Snow Blower, Lawn Tractor

Craftsman Pros and Cons

Pros: Warranty plan, Warranty and pricing, Price

Cons: Terrible customer service and lack of response, Terrible customer service, Steering was horrible to turn and drive, Parts not available, Waiting soooo long to be fixed


Craftsman is one of the leading lines of tools and garden equipment in the United States that is controlled by Sears Holdings Corporation. The Craftsman trademark was registered in 1927 by Sears. The company offers a great selection of tools and equipment including handle tools, power tools, lawn and garden equipment, storage and garage equipment. Craftsman created a special exclusive interest Craftsman club where people can be aware about new Craftsman tools and innovation and also has access to special offers and discounts. Craftsman brand is considered to be one of the most trusted America’s brands because of the quality of products. Craftsman provides unlimited lifetime warranty on all the hand tools.

Craftsman is ranked 74 out of 1818 in Equipment category

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