Craftsman Phone Numbers and Emails

Toll-Free Number:

  • (888) 331-4569

Customer Service:

  • (888) 331-4569


  • (410) 716-3900

Craftsman Emails:

General Info

Craftsman Contact Information

Craftsman Website:

Craftsman Online Chat:

Corporate Office Address:

Stanley Black and Decker, Inc.
701 E. Joppa Road, Mail Stop No. TW230
Towson, Maryland 21286
United States
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Craftsman Rating Based on 211 Reviews

Rating details

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Customer service
Product or Service Quality
Value for money

Rating stats

Rating trend

Summary of Craftsman Customer Service Calls

03:06 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Craftsman Customer Service?

Product/ Service Question:

  • “Broke CHAINSAW”
  • “Broken part”
  • “Broken tool”

Return/ Replace Question:

  • “Replacement of tool”
  • “Exchange”
  • “Replacement part”

Request for Information Question:

  • “I called and talked to someone about a refund haven't heard any yet”
  • “Question about product”
  • “I need to talk to somebody”

Shipping and Delivery Question:

  • “Hole saw not received it has been 3 weeks”
  • “I have not recieve # 2857007”
  • “Because i have not got my order 450 PC's metallic tool set”

Staff Question:

  • “Screwed up service and no human that has walking around smarts.”
  • “To inquire about service to a tractor”
  • “Torque wrench service/calibration”

Payments and Charges Question:

  • “Battery does not hold chargeBattery not holding charge”
  • “Need barrera And charger To trimmer 24 v dc”
  • “Battery does not hold charge”

Account Question:

  • “Need password reset not going to email”
  • “Product support for a Weedwhacker 920”
  • “Weed whacker”

Refund Question:

  • “Craftmam riding mowers refund”
  • “Never got refund”

Website/ Application Question:

  • “Application alerts are not working”

Employment Question:

  • “Job”

Other Question:

  • “Warranty”
  • “Tools”
  • “Locked toolbox”


Craftsman Warranty
At CRAFTSMAN, Company's engineers are constantly introducing new tools and equipment to help The User of Website build pride in The User's projects and work. All of these new tools offer the same market leading warranty coverage as The User of Website have come to expect, and Craftsman will continue to stand behind every CRAFTSMAN tool that was ever made. Should The User of company services have a product that requires repair or replacement under warranty, simply return the product to the original place of purchase for repair or replacement. If the product fails to perform for any reason, Website will replace it. No proof of purchase required. Certain Exclusions: Warranty does not cover expendable parts which can wear from normal use (i.e. Note: If this product needs recalibration within ninety (90) days from the date of purchase, it will be recalibrated free of charge.
To read more:
Craftsman Terms of Service
All software used on this site is Craftsman's' property or the property of Company's service provider or its suppliers and protected by United States and international copyright laws. These Marks and all associated logos or images are registered and/or common law trademarks and are protected by U.S. and international laws and treaties. No license to the use of such Marks is granted to The User of company services under these Terms or by The Client's use of this Site. The Client's misuse of the Marks displayed on this Site is strictly prohibited. No right, title or interest in Company's Materials is conveyed to The Client of Craftsman The Customer may not download (other than page caching) or modify this Site, or any portion of it, except with Craftsman's' express written consent. This license does not include any resale or commercial use of this Site or its Materials; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its Materials; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
To read more:
Top Craftsman Services

Customer Care

Top Craftsman Products

Lawn Mower, Snow Blower, String Trimmer

Craftsman Pros and Cons

Pros: It worked great one time, Trusted name, Warranty and pricing, U get what you pay for, Price if it works

Cons: Terrible service, Terrible customer service and lack of response, Terrible customer service, Do not buy craftsman, Quality


Craftsman is one of the leading lines of tools and garden equipment in the United States that is controlled by Sears Holdings Corporation. The Craftsman trademark was registered in 1927 by Sears. The company offers a great selection of tools and equipment including handle tools, power tools, lawn and garden equipment, storage and garage equipment. Craftsman created a special exclusive interest Craftsman club where people can be aware about new Craftsman tools and innovation and also has access to special offers and discounts. Craftsman brand is considered to be one of the most trusted America’s brands because of the quality of products. Craftsman provides unlimited lifetime warranty on all the hand tools.

Craftsman reviews and complaints

Craftsman is ranked 73 out of 933 in Landscaping and Gardening category

Area Served

USA, Canada

Payment Methods

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