Contact Craftsman Customer Service
Craftsman Phone Numbers and Emails
Toll-Free Number:
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(888) 331-4569
Legal:
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(410) 716-3900
Craftsman Email:
How to Contact Craftsman Customer Service?
Most Popular Number:
| Total calls: 9 672 | Issues resolved: 204 | Last call: Mar 27, 2025 |
Craftsman Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Craftsman Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Craftsman is 8883314569. 96% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 62% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Craftsman may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Craftsman Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Craftsman is 8883314569. 96% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 62% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Craftsman may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Craftsman mainly because of product/ service, return/ replace and request for information.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Craftsman is craftsman@sbdinc.com. 33% of consumers stated that they received a response by email from the company.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Craftsman Website:
Craftsman Help Center:
Corporate Office Address:
Craftsman Customer Service Reviews
Would never purchase anything from them ever again! They sell equipment and power cords and dont even comprehend which power cords the customer need to buy from them that fits their own equipment!
Maybe these losers should include the power cords in the box with their equipment! And the think I am spend $20.
To send their mistake back to them and in addition pay a restocking for their stupidity? My credit card is going to take care of this!
Craftsman appears to have become adept at avoiding honoring warranty claims. I have a ratchet for which I have an approved claim, ongoing for four months now, and just keep getting told the replacement is on backorder.
Any other merchant I shop at, who can't honor a replacement for four months, will substitute with a similar product in stock. However, not this company, it's the same story over and over.
Yet, they are stocking these products in ACE, Lowes, etc., but will not let them provide the replacement or send me the product that they are supplying them to sell. Such poor customer service.
I think they would have helped me. Was referred a few different times but glad I could fix it locally
How Good is Craftsman's Customer Service?
Summary of Craftsman Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Craftsman?
Product/ Service Question:
- “Broken socket replacement”
- “New vacuum broken”
- “Battery”
Return/ Replace Question:
- “Chainsaw return to Lowes”
- “To exchange craftsmanS drill”
- “To get a replacement”
Request for Information Question:
- “Need to know if you received my messages about my craftsman new mower, not starting and running”
- “Looking for a charger for a 19.2 battery for a Craftsman cordless drill”
- “Need to speak to someone about something wrong with their tool”
Shipping and Delivery Question:
- “Missing items”
- “Where is the power cord for my Craftsman 3500 watt gas generator”
- “Missing part”
Payments and Charges Question:
- “Battery charger”
- “Need a charger and battery”
- “Problem with battery/charger.”
Staff Question:
- “To fine e a service place”
- “Service on lawnmower”
- “Locate service center”
Account Question:
- “Locked drawers on a new rolling tool box and need to order a key”
- “Can't unlock pruner”
- “I am locked out of my toolbox”
Refund Question:
- “Refund”
- “Never got refund”
- “Want a refund on my compressor”
Website/ Application Question:
- “Advice on installing fual filters on r1000 lawnmower”
- “Trouble with keypad after installing a new garage door opener”
- “I need the proper instructions to install transmission drive belt”
Employment Question:
- “Issue with 50 gallon job site chest”
- “I'm stuck on a job site and my lawn mower won't turn over”
- “Job”
Cards Question:
- “Gift card, waiting to receive have not received”
- “Bought a power washer from Sears with my Sears credit card doesn't work anymore”
Other Question:
- “Need part for electric push mower”
- “Burst hose”
- “Rotura de herramienta”
Compare Craftsman Customer Service To
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