Craftsman Phone Numbers and Emails

Toll-Free Number:

  • (888) 331-4569

Legal:

  • (410) 716-3900

Craftsman Emails:

General Info
Legal
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Craftsman Contact Information

Craftsman Website:

Craftsman Help Center:

Corporate Office Address:

Stanley Black and Decker, Inc.
701 E. Joppa Road, Mail Stop No. TW230
Towson, Maryland 21286
United States

Craftsman Customer Service Reviews

1.6 / 5
Poor
Patricia B Whp
Product issue
2.1

I will never buy anything that says craftsman again. I called and was told my string trimmer is not a craftsman product that I would have to call this other company who's phone number is disconne...

Pissedconsumer3781444
Phone systems loops and wait time exceeds 1/2 hour (hung up after 1/2 hour). No agent responded
1.0

Their customer service is one the worst I have received from any company. Trying to register a riding lawn mower and place it under warranty is useless.
Requesting assistance is terrible. A r...

Summary of Craftsman Customer Service Calls

7.2K TOTAL
CALLS
03:14 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Craftsman Customer Service?

Product/ Service Question:

  • “New snowblower won't work”
  • “Broken tools”
  • “Ratchets broken need replaced”

Return/ Replace Question:

  • “I. Had. Call to replace iteams”
  • “Returning broken tools”
  • “Warranty exchange and can't get to a human . Tells me to make selection and goes blank, nothing there and am distured you can't go any farther nothing showed several tries. All i want is a talking human”

Request for Information Question:

  • “Need snow blower information on a model”
  • “How many teet does the 18 bar craftsmen chainsaw have”
  • “Can’t Believe I can’t get a live CSR to help me. I was advised to submit a lifetime warranty for a drill on line. I did and received a case number upon requesting the form. I now want to check the status and have no way on line to do so.”

Shipping and Delivery Question:

  • “Bolt size”
  • “Never received exchanged tool”
  • “Delivery”

Staff Question:

  • “Customer service”
  • “Lawnmower service call”
  • “Mower need service”

Payments and Charges Question:

  • “Wrong charger”
  • “Battery charger quit working”
  • “Rechargeable headlight wont charge”

Account Question:

  • “Bought two weed whack battery charges don't work”
  • “Need password reset not going to email”
  • “Product support for a Weedwhacker 920”

Refund Question:

  • “Help with refund”
  • “Refund”
  • “Craftmam riding mowers refund”

Website/ Application Question:

  • “Application alerts are not working”

Employment Question:

  • “Job”

Other Question:

  • “Need part”
  • “Producto malo”
  • “Mi máquina de cortar el sesped nole trabaja la trasmicion”

About

Craftsman Warranty
At CRAFTSMAN, Company's engineers are constantly introducing new tools and equipment to help The User of Website build pride in The User's projects and work. All of these new tools offer the same market leading warranty coverage as The User of Website have come to expect, and Craftsman will continue to stand behind every CRAFTSMAN tool that was ever made. Should The User of company services have a product that requires repair or replacement under warranty, simply return the product to the original place of purchase for repair or replacement. If the product fails to perform for any reason, Website will replace it. No proof of purchase required. Certain Exclusions: Warranty does not cover expendable parts which can wear from normal use (i.e. Note: If this product needs recalibration within ninety (90) days from the date of purchase, it will be recalibrated free of charge.
To read more: https://www.craftsman.com/customer-care/warranty-information
Craftsman Terms of Service
All software used on this site is Craftsman's' property or the property of Company's service provider or its suppliers and protected by United States and international copyright laws. These Marks and all associated logos or images are registered and/or common law trademarks and are protected by U.S. and international laws and treaties. No license to the use of such Marks is granted to The User of company services under these Terms or by The Client's use of this Site. The Client's misuse of the Marks displayed on this Site is strictly prohibited. No right, title or interest in Company's Materials is conveyed to The Client of Craftsman The Customer may not download (other than page caching) or modify this Site, or any portion of it, except with Craftsman's' express written consent. This license does not include any resale or commercial use of this Site or its Materials; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its Materials; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
To read more: https://www.craftsman.com/terms-of-use
Craftsman Pros and Cons

Pros: It worked great one time, Warranty and pricing, U get what you pay for, Trusted name, Price if it works

Cons: Terrible service, Terrible customer service and lack of response, Terrible customer service, Doesnt last long, Not reliable

Related Companies

Stanley Black And Decker, Black and Decker, DeWalt, Stanley Tools, Porter Cable

Summary

Craftsman is one of the leading lines of tools and garden equipment in the United States that is controlled by Sears Holdings Corporation. The Craftsman trademark was registered in 1927 by Sears. The company offers a great selection of tools and equipment including handle tools, power tools, lawn and garden equipment, storage and garage equipment. Craftsman created a special exclusive interest Craftsman club where people can be aware about new Craftsman tools and innovation and also has access to special offers and discounts. Craftsman brand is considered to be one of the most trusted America’s brands because of the quality of products. Craftsman provides unlimited lifetime warranty on all the hand tools.

Craftsman reviews and complaints

Craftsman is ranked 188 out of 1044 in Equipment category

Area Served

USA, Canada

Payment Methods

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