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Contact Craftsman Customer Service

How to Reach a Person at Craftsman

Verified Contact Information

Toll-Free Number:

  • 1-888-331-4569
Call Now

Legal:

  • 1-410-716-3900

General Info:

craftsman@sbdinc.com
Send Message

Craftsman Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Craftsman Phone Number
1 (888) 331-4569
Average Hold Time
00:02:35
Average Calls duration
5 minutes
Most Popular Craftsman Email Address
craftsman@sbdinc.com
Craftsman Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
View full overview

How to Contact Craftsman Customer Service?

For access to support from Craftsman, reach the customer service team at 1-888-331-4569. This Craftsman phone number serves as a direct line for seeking assistance, making inquiries, or addressing any concerns related to Craftsman products and services. When you initiate the contact during the phone number hours, you can receive guidance on multiple tasks, such as troubleshooting, product attributes, warranty policies, and resolving specific issues related to Craftsman tools. The customer support team will provide the information and possible solutions to enhance your experience with Craftsman products.

You can contact the Craftsman customer service team any time of day. The company offers a 24-hour, seven-days-a-week Craftsman phone number. Also, you can contact the customer service live chat at your convenience to get the necessary assistance. From product and service queries to return and replace status, you can get Craftsman customer support help whenever you seek it. You can also enquire about shipping and delivery by calling the Craftsman customer service team whenever you face an issue.

The company offers customer service through the live chat feature accessible on their website. To initiate the Craftsman customer service live chat, visit the official website and scroll downwards until you spot the chat icon on the bottom right corner of the page. Once you click on the chat icon, a dialogue box will open, where you will need to acknowledge the terms and conditions and provide your pertinent details, including your name and email address. During the initial phase of the conversation, you will interact with the Craftsman chatbot, designed to address the customers' most common issues.

In cases where the Craftsman chatbot's assistance is insufficient, you have the option to opt for a real customer service agent by clicking on the "Contact an Agent" button. This will seamlessly transition you to an authentic customer support agent, effectively facilitating further resolution of your query and concern related to Craftsman products.

PissedConsumer Club

Contact Information

Craftsman Website:

Craftsman Help Center:

Corporate Office Address:

Stanley Black and Decker, Inc.
701 E. Joppa Road, Mail Stop No. TW230
Towson, Maryland 21286
United States

How Customers Rate Craftsman Support?

4.1 / 5
Good

Based on 11K calls to Craftsman customer support through PissedConsumer.com and 38 survey responses.

Total Calls
11K
Avg Call Duration
04:27
Issues Resolved
8%

Why Customers Call Craftsman?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 38%
  • Product/ Service 34%
  • Return/ Replace 11%
  • Request for Information 11%
  • Shipping and Delivery 3%
  • Payments and Charges <1%
  • Staff <1%
  • Account <1%
  • Website/ Application <1%
  • Refund <1%
  • Employment <1%
  • Claims & Legal Issues <1%
  • Cards <1%
  • Streaming Services <1%

Customer Inquiries & Issues

38%
  • "Trade in my old 3/8 rachet"
  • "Need parts for floor jack 50156"
  • "My drill"

Product/ Service

34%
  • "Damage tool replacement"
  • "Dead 20 volt battery"
  • "Product quality"

Return/ Replace

11%
  • "Tool part replacement"
  • "Follow up to a replacement delivery"
  • "Following up on a replacement item"

Request for Information

11%
  • "Assistance with my garage door opener"
  • "need help programing my garage door opener"
  • "Status of tool replacement"

Shipping and Delivery

3%
  • "Not received pliers"
  • "Tracking"
  • "Missing part"

Payments and Charges

<1%
  • "Wrong charger"
  • "Missing charger"
  • "Issue with charger"

Staff

<1%
  • "Service need to speak with representative"
  • "Door won't open and we can't find a service person"
  • "List of businesses near me that service e225 electric zero turn mower"

Account

<1%
  • "No one will respond to my email about if I could buy a string trimmer attachment for my multipurpose craft"
  • "Locked drawers on a new rolling tool box and need to order a key"
  • "Can't unlock pruner"

Website/ Application

<1%
  • "Garage door opener not opening all the way"
  • "Installing"
  • "Belt installation T100 RIDING MOWER"

Refund

<1%
  • "Refund"
  • "Never got refund"
  • "Want a refund on my compressor"

Employment

<1%
  • "CMCMW220 not starting"
  • "Issue with 50 gallon job site chest"
  • "I'm stuck on a job site and my lawn mower won't turn over"

Claims & Legal Issues

<1%
  • "Claim"
  • "Injury"

Cards

<1%
  • "Gift card, waiting to receive have not received"
  • "Bought a power washer from Sears with my Sears credit card doesn't work anymore"

Streaming Services

<1%
  • "Motorcycle ATV jack"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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