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Craftsman Phone Numbers and Emails

Toll-Free Number:

  • (888) 331-4569
Call customer service

Legal:

  • (410) 716-3900

Craftsman Email:

General Info
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Craftsman Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Craftsman Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email

  • The best phone number to call Craftsman is 8883314569. 96% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Craftsman may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

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How to Contact Craftsman Customer Service?

Most Popular Number:

(888) 331-4569
Total calls: 9 939 Issues resolved: 209 Last call: Dec 12, 2025

For access to support from Craftsman, reach the customer service team at 1-888-331-4569. This Craftsman phone number serves as a direct line for seeking assistance, making inquiries, or addressing any concerns related to Craftsman products and services. When you initiate the contact during the phone number hours, you can receive guidance on multiple tasks, such as troubleshooting, product attributes, warranty policies, and resolving specific issues related to Craftsman tools. The customer support team will provide the information and possible solutions to enhance your experience with Craftsman products.

You can contact the Craftsman customer service team any time of day. The company offers a 24-hour, seven-days-a-week Craftsman phone number. Also, you can contact the customer service live chat at your convenience to get the necessary assistance. From product and service queries to return and replace status, you can get Craftsman customer support help whenever you seek it. You can also enquire about shipping and delivery by calling the Craftsman customer service team whenever you face an issue.

The company offers customer service through the live chat feature accessible on their website. To initiate the Craftsman customer service live chat, visit the official website and scroll downwards until you spot the chat icon on the bottom right corner of the page. Once you click on the chat icon, a dialogue box will open, where you will need to acknowledge the terms and conditions and provide your pertinent details, including your name and email address. During the initial phase of the conversation, you will interact with the Craftsman chatbot, designed to address the customers' most common issues.

In cases where the Craftsman chatbot's assistance is insufficient, you have the option to opt for a real customer service agent by clicking on the "Contact an Agent" button. This will seamlessly transition you to an authentic customer support agent, effectively facilitating further resolution of your query and concern related to Craftsman products.

PissedConsumer Club

Contact Information

Craftsman Website:

Craftsman Help Center:

Corporate Office Address:

Stanley Black and Decker, Inc.
701 E. Joppa Road, Mail Stop No. TW230
Towson, Maryland 21286
United States

Craftsman Customer Service Reviews

1.6 / 5
Poor
See all 1.1K reviews
Carl S Yyl
Worthless scammers. They hooked me up with “ Just Answer “ who asked for my credit card information. Plus the only option was give them information and agree to a $45 charge plus $5 charges for joinin
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Ive bought 4 full size craftsman tool boxes , several tools , several power tools . Washer and dryers.

Several lawnmowers and other equipment. I lived in Flint Michigan growing up and that was the only big box store there was.

Very disappointed in the help I asked for.. I have 2 jacks in a junk pile that I spent over $400 on those jacks and over $5,000 just in tools and double deck boxes

catpau V
Sent wrong item and then want to charge me a restocking fee along with my paying shipping back! And it is there product so how could they make the mistake in the first place?!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Would never purchase anything from them ever again! They sell equipment and power cords and dont even comprehend which power cords the customer need to buy from them that fits their own equipment!

Maybe these losers should include the power cords in the box with their equipment! And the think I am spend $20.

To send their mistake back to them and in addition pay a restocking for their stupidity? My credit card is going to take care of this!

Peter F Nni
Avoiding warranty
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1.0

Craftsman appears to have become adept at avoiding honoring warranty claims. I have a ratchet for which I have an approved claim, ongoing for four months now, and just keep getting told the replacement is on backorder.

Any other merchant I shop at, who can't honor a replacement for four months, will substitute with a similar product in stock. However, not this company, it's the same story over and over.

Yet, they are stocking these products in ACE, Lowes, etc., but will not let them provide the replacement or send me the product that they are supplying them to sell. Such poor customer service.

How Good is Craftsman's Customer Service?

Vaneza Roo
Vaneza Roo
Feels Disappointed | Apr 09, 2025

Unable to help me because it became a serious product just pushed it off even though craftsman what a joke

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Robert L Pdk
Robert L Pdk
Feels Disappointed | Dec 27, 2024

No help! No live operator!

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Robert P D
Robert P D
Feels Satisfied | Nov 22, 2024

Recieved 1/2 deep socket nov 22 2014 ,3/8 socket yas noted back ordered .

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Abelina Tdk
Abelina Tdk
Feels Disappointed | Sep 23, 2024

I got a dual pack weed eater and blower and it's stop working I had it 8 months now and it's 3 years warranty

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Sallye Gse
Sallye Gse
Feels Disappointed | Aug 12, 2024

Your warranty program sucks

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Veryl Mfy
Veryl Mfy
Feels Disappointed | Jul 26, 2024

No one could help me apparently according to them. It's a Small multi-tool thing size of 2 inches long never worked. It will not close at all. I would like a new one. I have the green one.

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Summary of Craftsman Customer Service Calls

10.3K TOTAL
CALLS
04:30 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Craftsman?

Product/ Service Question:

  • “I have a broken socket”
  • “Power tool broken”
  • “Buy a tool”

Return/ Replace Question:

  • “Replacement for cut off tool”
  • “Replacement for cut off tool at Lowe’s”
  • “Need kids replacement for 5 gallon storage bin”

Request for Information Question:

  • “Call about my air compressor”
  • “About a tool box”
  • “To speak to a human”

Shipping and Delivery Question:

  • “Received wrong item and want to speak with a rep to see if they have what I need”
  • “Bought drill and 1/4 impact yesterday from Napa in Okc and get them home batteries won’t charge they said all sales final because they quite selling them didn’t even have them a hr”
  • “Fuse location”

Payments and Charges Question:

  • “I would like to have three of my craftsmans rechargeable batteries replaced”
  • “Over the three batteries I got they don't stay charged very long”
  • “Battery charger”

Staff Question:

  • “List of businesses near me that service e225 electric zero turn mower”
  • “Pressure washer service advice”
  • “The referral service is trying to charge $50 instead of $5”

Account Question:

  • “Locked drawers on a new rolling tool box and need to order a key”
  • “Can't unlock pruner”
  • “I am locked out of my toolbox”

Website/ Application Question:

  • “Belt installation T100 RIDING MOWER”
  • “Advice on installing fual filters on r1000 lawnmower”
  • “Trouble with keypad after installing a new garage door opener”

Refund Question:

  • “Refund”
  • “Never got refund”
  • “Want a refund on my compressor”

Employment Question:

  • “Issue with 50 gallon job site chest”
  • “I'm stuck on a job site and my lawn mower won't turn over”
  • “Job”

Cards Question:

  • “Gift card, waiting to receive have not received”
  • “Bought a power washer from Sears with my Sears credit card doesn't work anymore”

Other Question:

  • “Trying to find a part or even part number”
  • “Repair”
  • “I need a part for my microsoft”

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