Seller: Sears Product: Craftsman Lawn Mower Clear all filters (0 of 18 reviews match)
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Sears in San Marcos, Texas - Craftsman push mower

2.5
Details
Have a sears push mower. It has failed to start 3 times in first year of ownership. They say it is bad gas. It isn’t. The most recent time this happened, I drained fuel from mower into clean can and transferred into dry tank of craftsman pressure washer. Pressure washer started on 3rd pull and ran perfectly. Sears will not do anything. Want to offer $30 worth of reward points. That doesn’t take care of mower. I have spoken to more than 20 sears representatives in past two days, seeking some kind of resolution. Begging them to connect me with someone who cares about my situation. It has yet to help. No refund, no replacement and no releasing mower until I pay $61 for repair caused by bad fuel. Not paying it.
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Review
#1444206 Review #1444206 is a subjective opinion of poster.
Product
Craftsman Lawn Mower
Reason of review
Bad quality

Sears in Bowie, Maryland - Craftsman lawnmowers

biggest piece of junk ever sold owned 3 of them gave two away still trying to start the third one...im glad to see sears go under it was a long time coming... Adios Sears have been going down hill for years I feel sorry for those who lost there pensions but that's the way the cookie crumbles. they always pushed there warranties. I guess they new they weren't going to be around to honor them anyway..sears never made anything had other outfits produce it and slapped there name on it ..you never new what you were getting.. Sears couldn't keep up with the internet anyhow j c penney is next so long suckers you robbed the public long enough.back in my grandfathers day you might have made a few good products like guns. but no more .
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Review
#1382089 Review #1382089 is a subjective opinion of poster.
Product
Craftsman Lawn Mower
Reason of review
Bad quality
Loss
$5
1.6
Details
We bought a Craftsman Pro Mower 4 years ago. It has a quick chance system on the blades. Which is horrible. We need to chance the blades and we can not get them off, if they come off then we are totally screwed because we will not be able to put one back on. I know...
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Review
#1340171 Review #1340171 is a subjective opinion of poster.
Product
Craftsman Lawn Mower
Reason of review
Bad quality
Loss
$250
Preferred solution
Let the company propose a solution
1.1
Details
A more expensive Craftsman for about $500. Fast forward 4 months and it wouldn’t start this morning. I figured it’s under warranty (thinking te warrantly was only a year at this point) so I folded it up and brought it to the store. Come to find out the local store is...
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Review
#1309695 Review #1309695 is a subjective opinion of poster.
Product
Craftsman Lawn Mower
Reason of review
Warranty issue
1.0
Details
On January 2017 we purchase lawn mover tractor chraftsman and when delivered we found that was Not the model we paid for and Box was open. We been reassured that tractor is more expensive but Sears wouldn.t charge us more. Almost 1st try causing tractor battery was...
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Review
#1298954 Review #1298954 is a subjective opinion of poster.
Product
Craftsman Lawn Mower
Cons
  • All false promisses
Reason of review
Bad quality
Tags
  • Bad Products
  • False Services

Sears - Craftsman power equipment is garbage

1.7
Details
Bought a Sears riding mower. Needs a new starter every spring. Absolute piece of crap and of course only a 90 day warranty on the starter. Also have a Sears chainsaw that starts and runs for 8 seconds at a time after 64 pulls. Another useless piece of junk.
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Review
#1218695 Review #1218695 is a subjective opinion of poster.
Product
Craftsman Lawn Mower
Reason of review
Bad quality
6/25/16 I bought a lawnmower from Sears.I used the lawn mower about 6 times before winter weather sent in. A week ago I serviced the mower by changing the oil and putting new gas in it since the Texas weather has been in the high 70's and low 80's the last few days in...
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1 comment
Anonymous
#1471010

I have a 2013 craftsman yt3000 riding lawn mower, would not start,took it to get repaired said it was the compression relief spring, the repair shop found it laying in bottom of mower,the repairman said it should've never went out this soon,

Review
#1004536 Review #1004536 is a subjective opinion of poster.
Product
Craftsman Lawn Mower
Pros
  • Promises of quality which in turn were false
Cons
  • Refusal to fix the problem and lack of caring
Reason of review
Warranty issue
Loss
$300
Preferred solution
Full refund
Tags
  • Charged for defect

Craftsman Lawn Mower Review

1.4
Details
My neighbor bought a riding mower has never worked very well. When his wife called customer service she put it on speaker five of us were present. I won't repeat what was said but let's just say it was unbelievable. Four of us who had credit cards cancelled them. By far the worst customer service experience you could imagine.
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Review
#995427 Review #995427 is a subjective opinion of poster.
Product
Craftsman Lawn Mower
Reason of review
Bad quality

Sears in Blanchester, Ohio - Defective lawn mower

1.0
Details
Bought a new lawn mower from Sears. Took it home, removed it from the box and assembled it. Would NOT start. Disassembled it, put it back in the box and returned it to Sears the same day. An employee verified that it would not start. They gave me a replacement. Took it home and went through the same process. The 2nd one also wouldn't start. AGAIN, took it back and got number 3. This one started so I cut my grass. One week later, the 3rd one wouldn't start. I am now 3 days past the 30 day return period and they told me that I would have to take it to the other side of the city, drop it off at their repair facility, go home then return when they get around to repairing it. So far, I have well over 20 hours and over 50 miles invested in picking up and dropping off defective mowers from Sears. When I purchased the 1st mower, the clerk badgered me into getting a Sears credit card. I just cut the credit card into pieces. I will NEVER shop at Sears again. Sears has deteriorated into Walmart service with Saks Fifth Avenue prices. They SUCK.
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Review
#903582 Review #903582 is a subjective opinion of poster.
Product
Craftsman Lawn Mower
Reason of review
Damaged or defective
Loss
$282

Contact Craftsman Customer Service

Website:
www.craftsman.com
Mailing Address:
701 E. Joppa Road, Mail Stop No. TW230
Towson, Maryland 21286
United States
Phone:
(888) 331-4569
All Craftsman Contacts

Craftsman Reviews

  1. 14 reviews
  2. 5 reviews
  3. 2 reviews
  4. 2 reviews
  5. 6 reviews
Craftsman reviews

Sears in Waukesha, Wisconsin - A battle for service

1.2
Details
We purchased a lawnmower with delivery and set up. They left us the box. It seemed assembled other than the handle, but the self-propel didn't work. After 4-5 phone transfers, they refused to come out to fix it for free. Now, a month later, we are still on the phone as I write, 4-5 transfers in, after much duct tape, trying to get service that we paid for originally. After another hour on the phone, we finally have someone scheduled to come out. We'll see if they actually show up now. If you want no-hassle customer service, Do not shop Sears is our bottom line!
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Review
#868597 Review #868597 is a subjective opinion of poster.
Product
Craftsman Lawn Mower
Cons
  • Poor service
Reason of review
Damaged or defective
Loss
$495
Preferred solution
Deliver product or service ordered