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1.0
Details
During the first week of may of this year I called and reported that my craftman leaf blower had quit working and asked where I could take it for repair since it was under warrenty. The person who answered the phone checked and adwised me that the blower was indeed...
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Review
#1574538 Review #1574538 is a subjective opinion of poster.
Cons
  • I did not like
Reason of review
Warranty issue
Loss
$110
Preferred solution
Let the company propose a solution
Tags
  • Craftsman Gas Blower

Craftsman review: Service Parts Unavailable

1.0
Details
I own a Craftsman workbench. The bench came with a bent side panel. 1000232-ERED. I tried to get a replacement a couple years ago from Customer service. I phoned several times and got jacked around to the point where I just gave up. I hammered the leg into usable shape. I am now in new home with a new garage and I am tired at looking at my repair. Frankly I am willing to pay for another 1000232-ERED. However, when I go the website and the part shows unavailable. When can I purchase one of these parts
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Review
#1572325 Review #1572325 is a subjective opinion of poster.
Cons
  • Terrible customer service and lack of response
Reason of review
Problem with delivery
Loss
$500
Preferred solution
sell me a 1000232-EDRD
1.0
Details
Sears has gone so far down hill it's amazing. I want a pro series 27042 lawn tractor. No one has one. No one knows where I can get one? All the sear help chat line people are from out of the United States. They have no idea where any store is compared to another. The...
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Review
#1571215 Review #1571215 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
call me, help me buy your product
This is the latest message I received about my lawn mower battery. Which was ordered on 3/17/19 Unbelievable. We purchased this mower late in the year of 2016. Did not use it until fall in 2018. My husband has a riding mower so I used the push mower it to pick up...
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Review
#1523903 Review #1523903 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
New battery

Craftsman review in Salem, Virginia: Awful

1.1
Details
We bought a craftman lawn mower self propled it is the biggest piece of junk we have ever bought never again
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Review
#1523401 Review #1523401 is a subjective opinion of poster.

Craftsman review: New lawnmower defects

1.3
Details
when i went to put together my new M-140 together , this is what occurred: the carriage bolts did not fit through the the holes. and one of the t-bolts did not fit in- could not be secured. very poorly made product.
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Review
#1521626 Review #1521626 is a subjective opinion of poster.
Product
Craftsman Lawn Mower
Cons
  • Quality
Reason of review
Damaged or defective
Loss
$269
Preferred solution
Let the company propose a solution
Tags
  • Craftsman Mower

Craftsman review: Junk products poor engineering they're becoming like Chicago pneumatic .. couple uses and they're done

The engineering of the product for the poor quality the pressure washer is junk
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Review
#1521624 Review #1521624 is a subjective opinion of poster.
Product
Craftsman Pressure Washer
Reason of review
Bad quality
1.4
Details
Bought a pressure washer 2014 used it a handful of times the engine brackets to the handle frame broke in use making unit collapsed therefore resultant and a damaged pump in engine ... Craftsman's response it's out of warranty sorry about your luck
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1 comment
Amaury
#1716594

Mine did the same thing this year. First it was only one bracket so I put a pipe clamp on the handle frame for it to rest on.

Now the other side has broken.

The thing has performed great for as long as I've had it but they must have used some cheap or really thin sheet metal when making the engine deck. There isn't an easy way to fix it without a welder.

Review
#1521622 Review #1521622 is a subjective opinion of poster.
Product
Craftsman Pressure Washer
Reason of review
Bad quality

Craftsman review in Kennedy, Minnesota: Snow Thrower Wheels fell off

I contacted you 2-18-19 Technician came out to look at snow thrower 2-25-19 and ordered parts to fix. Still as of today 4-3-19 still waiting on parts to be delivered. So I'm NOT happy been 6 weeks now waiting on parts. WHY ???????????
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Review
#1506467 Review #1506467 is a subjective opinion of poster.
Product
Craftsman Snow Blower
Cons
  • Waiting soooo long to be fixed
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Craftsman review in Stockbridge, Georgia: Good luck getting warrenty on craftsmen Han tools

1.0
Details
Contacted craftsmen warrenty dept to return 3 broke tools,03/22/2019. After spending over an hour and three different agents whom could barely speak English and put on hold numerous times gave up. Tried to return to Lowe’s which is a craftsman dealer would not warrenty tools.
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Review
#1498316 Review #1498316 is a subjective opinion of poster.
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution