Craftsman
Reviews and Complaints
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Verified ReviewerI only had my generator for 30 days when the motor blew and they told me I couldn't return it to the store xchange for an exchangereturn and item to the store
- Hard time getting problems taking care of at your home office at the home office
Preferred solution: To exchange the product or generator cost full reform
User's recommendation: A customer should be able to return or exchange the product within 60 days
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement Spools
Preferred solution: The RIGHT Spools
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Order status
Company resolved the issue.
- Good quality
- Better communication with shippers
Preferred solution: Full refund
User's recommendation: Make sure you get delivery understanding
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew power washer won’t start
- Cant get ahold of anyone to help
Preferred solution: New power washer that works
User's recommendation: Buy something else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou suck and so does your website
- Unknown
- I cannot get oem products
Preferred solution: Full refund
My pressure washer
Manual for riding lawnmower t100
Just wanted to ask a simple question. I have craftsman’s tools that I acquired prior to merger with BD. Who is responsible to cover the warranty for these craftmans products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy half inch to 38 reducer broke
- There good to tools to ise
- Lifetime warranty is a joke now you gotta make you jump through hoops to get it
Preferred solution: Just replace my broken reducer
User's recommendation: I sure don’t break
They sick!!!!
Mower rear locked
Tried to get defected socket wrench replaced
Preferred solution: Replace 1/2” drive socket that broke (VK-43176)
User's recommendation: Do buy craftsmen
Purchased a (lemon) lawnmower
I purchased one of your Craftsman gas mowers M260 last July of 2022. This purchase took place at a store that distributes your product: Lowes.
We used it until October since the season changed and we didn't need to mow our lawn anymore for the year. So, we used the mower for about four months. We live in northeast Ohio so we didn't need to use our mower until April.
At that time, we might have mowed the lawn 3 or four times until it would start up but stop running. Since we did not purchase the warranty, we knew we would have to take it somewhere and get it checked.
The person was able to replace the carburetor. It ran for one lawn use before the same thing happened again.
I'm pissed because Lowes should have taken back the mower regardless. We had the product for four months before it stopped working. The Lowes customer service said there was nothing they could do since I didn't purchase the warranty.
How can you make a product so bad?
We're stuck with a $600 useless brand-new lawnmower because we didn't buy the warranty. That's why I'm upset.
- It cut the gras nice
- Forced to buy a warranty
Preferred solution: Full refund
User's recommendation: You shouldn't have to have a warranty if the products breaks after four months
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Atlanta, GeorgiaZero turn low power
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tipp City, OhioI broke my Craftsman fiberglass garden shovel handle
User's recommendation: I am simply have difficulty trying to communicate my request on what I understood was a lifetime guaranty on this Crafstman garden shovel.
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