Freddie B Dbl

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Verified Reviewer

I only had my generator for 30 days when the motor blew and they told me I couldn't return it to the store xchange for an exchangereturn and item to the store

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My generator has been in the service department for at least 8 months and the service department told me they're having problems getting the parts and the home office told me the service department said it was a maintenance issue
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Loss:
$700
Cons:
  • Hard time getting problems taking care of at your home office at the home office

Preferred solution: To exchange the product or generator cost full reform

User's recommendation: A customer should be able to return or exchange the product within 60 days

William V Fyt

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Replacement Spools

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I didn't get the Right Spools and I was assured I would get the right ones.Idid not. I'm hoping to get the right ones
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Preferred solution: The RIGHT Spools

Resolved
Faron D

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Verified Reviewer

Resolved: Order status

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Updated by user Jul 12, 2023

Company resolved the issue.

Original review Jun 10, 2023
I ordered my package to be shipped air next day delivery but did not receive it until 5 days later! But I still payed for air next day delivery
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Loss:
$30
Pros:
  • Good quality
Cons:
  • Better communication with shippers

Preferred solution: Full refund

User's recommendation: Make sure you get delivery understanding

Todd P Dlr

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Verified Reviewer

New power washer won’t start

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Craftsman - New power washer won’t start
Says 2 pulls guaranteed but Ive been pulling all afternoon giving time to rest in between. No help. New oil, new gas, nothing. No customer support!
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Cons:
  • Cant get ahold of anyone to help

Preferred solution: New power washer that works

User's recommendation: Buy something else

April S Rss

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Verified Reviewer

You suck and so does your website

Original review Aug 17, 2023
Not really "pissed" just very disappointed in a company that says they are pro-America as in the Red White and Blue...USA.. United States of America...Uncle Sam...
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Loss:
$1800
Pros:
  • Unknown
Cons:
  • I cannot get oem products

Preferred solution: Full refund

Anonymous
map-marker Seattle, Washington

My pressure washer

The pressure washer had a problem, burning out. There wasn't any issues with replacing this machine.
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Anonymous
map-marker Binghamton, New York

Manual for riding lawnmower t100

Waiting for manual, hard copy. I know it will take 6 weeks I haven't got anything from Briggs and Stratton manual . It was all supposed to be all taken care of with phone call.
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Anonymous
map-marker Rio Rancho, New Mexico

Just wanted to ask a simple question. I have craftsman’s tools that I acquired prior to merger with BD. Who is responsible to cover the warranty for these craftmans products.

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I acquired craftmans tools prior to the BD buying to craftmans product line. Who assumed the warranty responsibility for these products?
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Paul H Hps

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Verified Reviewer

My half inch to 38 reducer broke

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Why cant I talk to somebody about this instead of going through all the Circles to get it used to be if it broke you would just give me a new one and I would give u the one that broke
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Loss:
$20
Pros:
  • There good to tools to ise
Cons:
  • Lifetime warranty is a joke now you gotta make you jump through hoops to get it

Preferred solution: Just replace my broken reducer

User's recommendation: I sure don’t break

Anonymous
map-marker Boston, Massachusetts

They sick!!!!

Horribleness!!! Brooke when using tool regularly! They need to make stuff like they used to!!! Ill never purchase this brand again!!!
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Anonymous
map-marker Hedgesville, West Virginia

Mower rear locked

Was mowing my yard and the mower just stopped going still running but will not go in gear. You cannot even push it in neutral.
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Dennis C Ukp

Tried to get defected socket wrench replaced

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No help through website or number listed . All computer no one to talk to and the local store told me to use website because they dont have product to replace
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Preferred solution: Replace 1/2” drive socket that broke (VK-43176)

User's recommendation: Do buy craftsmen

Lisa C Lqe

Purchased a (lemon) lawnmower

Original review Aug 02, 2023

I purchased one of your Craftsman gas mowers M260 last July of 2022. This purchase took place at a store that distributes your product: Lowes.

We used it until October since the season changed and we didn't need to mow our lawn anymore for the year. So, we used the mower for about four months. We live in northeast Ohio so we didn't need to use our mower until April.

At that time, we might have mowed the lawn 3 or four times until it would start up but stop running. Since we did not purchase the warranty, we knew we would have to take it somewhere and get it checked.

The person was able to replace the carburetor. It ran for one lawn use before the same thing happened again.

I'm pissed because Lowes should have taken back the mower regardless. We had the product for four months before it stopped working. The Lowes customer service said there was nothing they could do since I didn't purchase the warranty.

How can you make a product so bad?

We're stuck with a $600 useless brand-new lawnmower because we didn't buy the warranty. That's why I'm upset.

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Loss:
$600
Pros:
  • It cut the gras nice
Cons:
  • Forced to buy a warranty

Preferred solution: Full refund

User's recommendation: You shouldn't have to have a warranty if the products breaks after four months

Dari Omj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Atlanta, Georgia

Zero turn low power

Craftsman - Zero turn low power
I want to know why in the *** I have to pay $5 when I'm only had it less than a month someone needs to come down here and try to fix this lawn mower and it needs to be done now It's ridiculous that I have to pay $5 to tell y'all that my lawn mower is tore up0
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Scott V Cie

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Verified Reviewer
| map-marker Tipp City, Ohio

I broke my Craftsman fiberglass garden shovel handle

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I broke my Craftsman fiberglass garden shovel handle
I broke my Craftsman fiberglass garden shovel handle - Image 2
I broke my fiberglass handle to my Craftsman garden shovel. I would like to have the fiberglass handle replaced, I can install the replacement handle myself. The shovel spade is in good condition.
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User's recommendation: I am simply have difficulty trying to communicate my request on what I understood was a lifetime guaranty on this Crafstman garden shovel.

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